Incoming Customer Email Requests

Streamline Incoming Email and Web Submissions

With PerlDesk, web submissions and email requests can be captured, assigned a tracking number, and logged so your staff can easily track and manage inquiries. All correspondence for a given customer issue is captured within a single ticket, helping your staff to stay organized and respond efficiently.

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Send an email to perldesk@logicdemo.com

Incoming Email Request Features

• Organize and manage web and email submissions
• Log, assign ticket, and channel requests to appropriate departments
• POP3 retrieval or email piping, SMTP for outgoing email
• Use your existing email addresses
• Pipe emails from multiple email addresses, such as billing@domain.com and support@domain.com, to individual departments
• Define email handling rules
• Support for email attachments
• High-priority designation recognition
• Record how submission was received (email, web, phone)
• All related correspondence recorded in one PerlDesk ticket
• Graphic reporting of request volumes