Response templates play a big part in making your support or staff team more efficient and timely at handling customer communications. If you receive common questions or inquiries you can create a response template in PerlDesk to use when responding to future similar help desk tickets.

These templates can then be called instantly when responding to a customer help desk ticket. On selection the template will populate the response box with the response template text, which you can further customize with product details, order information or personalize before sending to the customer.

To create a response template, login to your PerlDesk installation as a staff user and go to ‘Your Settings’ by clicking the link at the top right of the staff area, you can then create and manage your response templates from this screen.

To use a response template, when using the quick response feature or advances response page simply select your desired response from the drop down menu.