PerlDesk 4.2 is now available for download from the licensearea.com site, this release includes several new features and fixes.

New Features

1) Time reporting added
PerlDesk now has the ability to generate reports on ‘time spent’ on help desk tickets. This new functionality allows you to generate a report on a per user, all user, or per staff basis to view statistics on the time that has been spent on tickets in a specific period. This data could then be used to bill for tech support using an external system.

2) Response count added to tickets list in staff view
3) Added check for external modules added to upgrade procedure
4) Added check for up-to-date pdesk.sql added to upgrade procedure
5) Ability to re-run upgrade while database version is up-to-date
6) Implemented option to skip backup whilst performing an upgrade
7) Added an option to disable flood protection (incoming email) added to admin interface
8 ) Added an option to explictly disable graphics CAPTCHA added to admin pane.

Fixes

1) Fix for broken ticket submit (empty departments list, captcha key always wrong when IA enabled)
2) Fix for empty ‘Latest news’ on KB section
3) Fix for Retrieve pop email button broken in IE
4) Fix missing message about restricted access to KB articles
5) Fix for saving pop server info without SSL enabled on some hosts
6) Fix for mass mailing to staff/portal users
7) Fix for empty To: address in email notifications
8 ) Fix for users auto registration when ‘process staff responses’ enabled
9) Fix for LiveChat Utility notification about new tickets (server side)
10) Fix for users with % in names
11) Fix for moving tickets to departments without anybody assigned as owner
12) Fix for warning when no piping defined
13) Obsolete options for Desktop Notification Utility removed

View the Demonstration of 4.2 here
Login to LicenseArea.com to download this release.