Kambee, a hosted survey software solution allows you to measure and analyze the success of your customer service and help desk team by giving your customers a link to an online survey. Using Kambee you can easily create a hosted survey within minutes which you can send to clients via a link in your PerlDesk response template. Allowing your customers to provide extensive and measurable feedback on the service they have received from your staff.
To create a Kambee account please visit www.kambee.com
Using Kambee in PerlDesk
To take advantage of Kambee within PerlDesk you are able to modify the response email sent to your customers by PerlDesk, simply edit the /include/tpl/email/user_response.email file. This is the email template used whenever a staff member responds to a customer ticket, you could simply edit this and put the unique link to your Kambee survey.
You can use Kambee for free, simply visit www.kambee.com to create your free account.
Tags: customer service, customer survey, internet survey, survey, survey software