Almost every business uses software to help them operate more efficiently, hosted solutions are becoming increasingly popular as a way for companies to immediately deploy applications for their company without the need to download, install and configure an application. Utilizing SaaS (Software as a Service) also allows you to eliminate any ongoing maintenance costs in house, perform software upgrades or manage any servers.
PerlDesk fully hosted allows you to have a help desk solution up and running within minutes for you to deploy to your staff and customers, and start managing your email communications. A hosted installation of PerlDesk can still be configured to retrieve emails from a POP account, and can be customized in terms of look and feel. Using our unbranded domain names, you can also provide your customers with a professional help desk they can visit via yourcompany.help-desk.net, or alternatively you could use a sub-domain of your existing domain name.
Hosted Versus In-house
Hosted services are becoming more and more popular for critical software applications, when in-house installation, configuration, and maintenance become too costly or if you do not have the expertise in house, or simply want the convenience of knowing that it is being monitored and maintained for you. Hosting PerlDesk with us allows you to take advantage of all of the usual customization features but you won’t have to deal with the daily maintanence of the server, handle backups or perform upgrades manually.
Benefits of Hosting With PerlDesk
If you choose to host your PerlDesk installation, you will enjoy all the benefits of our hosting solution, some of these benefits include:
- The same functionality. When you host with PerlDesk, you will enjoy exactly the same functionality as if you were to download PerlDesk and deploy it in-house.
- Your own domain. If you already have your own domain, you can use it for your installation. Alternatively, you can use a subdomain of our own such as yourcompany.help-desk.net.
- Options for small and large companies. Our licensing policy provides options for small and large companies. If you are a small company with 5 or less users, then our Limited license is for you. If you are a large company, consider our Enterprise license, which does not limit the number of users and has additional features, such as dedicated IP address, SLA tracking and Live Chat.
- Data backup. We regularly backup your data in your PerlDesk install, you also have the option to make a full backup from the Administration.
- Cost efficiency. PerlDesk hosted solution eliminates the need to manage your server, or the installation - eliminating the need to perform backups or upgrades.
- Peace of mind. You can feel comfortable knowing it is hosted and maintained by professionals, we can assess and respond to any problems you may have quickly. It is also deployed within minutes of your order.
Find out more about our hosted solutions by visiting www.perldesk.com/hosted.html
Tags: data backup, dedicated domain, help desk, help desk software, hosted, in-house