We have now released Version 4 of our Help Desk and Email Management Solution PerlDesk, this release is a major improvement over the previous version. Most noticeably the whole application interfaces have been re-designed offering a much more streamlined interface and easier to use navigation.
- New Interface Design
- Administration Section
- Staff / Technician Section
- Support Portal Design
- Improved navigation, search and ticket management in the staff portal.
- Added CAPTCHA solution to ticket submission page
- Incoming Email Logging Capabilities
- Active Directory Integration for end-users
- Improved email handling and parsing
- Tracking Key issued on ticket confirmation page (front-end)
- Improved user lookup in staff section when logging new ticket
- Improved functions to ‘Assign a Ticket Internally’
- Improved Task system in Staff and Administration
- Re-built upgrade process
- Included Module check when upgrading to prevent upgrade problems with outdated files
- Many more small feature enhancements, and bug fixes to reported issues.
- Saving order of ticket lists when returning to list tickets page
Downloading Version 4
New Customers
If you are a new PerlDesk customer, please order a license below:
http://www.perldesk.com/order.html
You can order PerlDesk as a hosted solution and it will be installed and created within minutes, alternatively, you can purchase a download license and install the software locally. Please note, you will need sufficient experience in installing and configuring web based applications. PerlDesk required a web server, Perl and MySQL database software installed on the host machine.
Existing Customers
If you currently own a valid PerlDesk license you can login to our http://www.licensearea.com site to download Version 4, which is now available.
Version 4 Screenshots
Fig 1. The new PerlDesk Support Portal front-end. Much simpler and easier for your customers to use and navigate.
Fig 2. The main welcome screen after logging into the Administration and Staff Section
Fig 3. Viewing a Ticket in the Staff Area
Fig 4. The improved PerlDesk ticket listing
