The latest release of PerlDesk is now available in the Fantastico auto-installer which is a feature provided by many web hosting companies that use cPanel control panel software. This provides a one-click installation option for PerlDesk to over 1 million Fantastico end-users.

You simply need to purchase a PerlDesk Fantastico license and enter your license username and password in Fantastico.

Please go to the PerlDesk link in your Fantastico panel to view the order information and follow the link to purchase a license. If you already have a Fantastico license please view the Fantastico panel for upgrade information.

More information on Fantastico can be obtained from the developers site at http://www.netenberg.com/fantastico.php

To view the latest release of PerlDesk, please see the demonstration page.

PerlDesk 4.2 is now available for download from the licensearea.com site, this release includes several new features and fixes.

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New Features

1) Time reporting added
PerlDesk now has the ability to generate reports on ‘time spent’ on help desk tickets. This new functionality allows you to generate a report on a per user, all user, or per staff basis to view statistics on the time that has been spent on tickets in a specific period. This data could then be used to bill for tech support using an external system.

2) Response count added to tickets list in staff view
3) Added check for external modules added to upgrade procedure
4) Added check for up-to-date pdesk.sql added to upgrade procedure
5) Ability to re-run upgrade while database version is up-to-date
6) Implemented option to skip backup whilst performing an upgrade
7) Added an option to disable flood protection (incoming email) added to admin interface
8 ) Added an option to explictly disable graphics CAPTCHA added to admin pane.

Fixes

1) Fix for broken ticket submit (empty departments list, captcha key always wrong when IA enabled)
2) Fix for empty ‘Latest news’ on KB section
3) Fix for Retrieve pop email button broken in IE
4) Fix missing message about restricted access to KB articles
5) Fix for saving pop server info without SSL enabled on some hosts
6) Fix for mass mailing to staff/portal users
7) Fix for empty To: address in email notifications
8 ) Fix for users auto registration when ‘process staff responses’ enabled
9) Fix for LiveChat Utility notification about new tickets (server side)
10) Fix for users with % in names
11) Fix for moving tickets to departments without anybody assigned as owner
12) Fix for warning when no piping defined
13) Obsolete options for Desktop Notification Utility removed

View the Demonstration of 4.2 here
Login to LicenseArea.com to download this release.

We have now released Version 4 of our Help Desk and Email Management Solution PerlDesk, this release is a major improvement over the previous version. Most noticeably the whole application interfaces have been re-designed offering a much more streamlined interface and easier to use navigation.

• New Interface Design
• Administration Section
• Staff / Technician Section
• Support Portal Design

• Improved navigation, search and ticket management in the staff portal.
• Added CAPTCHA solution to ticket submission page
• Incoming Email Logging Capabilities
• Active Directory Integration for end-users
• Improved email handling and parsing
• Tracking Key issued on ticket confirmation page (front-end)
• Improved user lookup in staff section when logging new ticket
• Improved functions to ‘Assign a Ticket Internally’
• Improved Task system in Staff and Administration
• Re-built upgrade process
• Included Module check when upgrading to prevent upgrade problems with outdated files
• Many more small feature enhancements, and bug fixes to reported issues.
• Saving order of ticket lists when returning to list tickets page

Downloading Version 4

New Customers
If you are a new PerlDesk customer, please order a license below:

http://www.perldesk.com/order.html
You can order PerlDesk as a hosted solution and it will be installed and created within minutes, alternatively, you can purchase a download license and install the software locally. Please note, you will need sufficient experience in installing and configuring web based applications. PerlDesk required a web server, Perl and MySQL database software installed on the host machine.

Existing Customers
If you currently own a valid PerlDesk license you can login to our http://www.licensearea.com site to download Version 4, which is now available.

Version 4 Screenshots

Fig 1. The new PerlDesk Support Portal front-end. Much simpler and easier for your customers to use and navigate.

Fig 2. The main welcome screen after logging into the Administration and Staff Section

Fig 3. Viewing a Ticket in the Staff Area

Fig 4. The improved PerlDesk ticket listing