Staff Interface

Full-featured Interface Improves Efficiency

Enable your customer support team to respond quickly and accurately to incoming customer emails and web contact submissions. Each submission is assigned a unique tracking number, ensuring all issues are captured and kept organized. Your staff can easily sort outstanding issues, track issue history, respond to customers, and record customer correspondence all through a simple web interface. Reporting features enable you to establish benchmarks and track progress against help desk efficiency goals.

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Staff Interface Features

PDF Feature List

Issue Management
• View New, Unresolved, or Resolved issues
• Assign issues internally to staff or departments
• View priority and submission method
• Searchable database
• Sort by age, method, subject
• Quick preview pane
• Easily identify staff ownership of issues

Response Features
• Pre-defined response templates
• Working-time log
• Quick response method
• Mark issue resolved, on hold, or unresolved
• Record ownership of an issue

Reporting Features
• Graphic reporting of logged issues
• Display reports by submission method, staff ownership, date
• Current and historic statistics