Customer Portal
Intuitive Customer Support Portal
PerlDesk makes it easy to set up a customized, intuitive support portal. Optional customer self-help modules include articles, troubleshooters, downloads, live chat, and request tracking. You can even use PerlDesk’s Smart Answer tool to propose answers to customers before logging a new request, reducing support request volume.
Username: demo Password: demo
Customer Portal Features
- Intuitive self-help system includes knowledge base, troubleshooters, downloads, articles
- Templates make creating self-help documents simple
- Troubleshooters can have unlimited branches and steps, offering complete flexibility
- Smart Answer Tool- prior to logging a ticket, PerlDesk offers possible solutions from existing articles
- Convenient web-based submission form or email submission
- Customizable submission form ensures you capture required information
- Customizable permissions enable you to limit users to submit tickets or view articles only
- Ticket tracking and history enables customers to view status, reopen tickets, respond to communications
- Customers can opt to receive email status updates
- Live Chat (Enterprise License Only)