Administration Features
Easily Manage Your Help Desk
PerlDesk’s intuitive interface makes it easy to set up, maintain, and change all aspects of your help desk.
Administration Features
- Create and change end-user and staff accounts
- Configure departments, email addresses, system set up
- Integrate with Active Directory (Enterprise License Only)
- Activate integration with third party systems
- Customize design templates
- Enable or disable front-end features such as downloads, articles, or troubleshooters
- Manage pre-defined response templates
- Edit email templates
- Create reports on tickets, response time, volume, department performance, and more
- Set permissions for departments to access and assign tickets
- View which staff is logged in and level of activity
- Backup capabilities